Privacy Policy

1. Introduction

Welcome to BizFlow ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management platform and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, including:

• Full name and email address
• Business name and contact information
• Password and authentication credentials
• Payment information (processed securely through third-party payment processors)
• Phone number and physical address

Business Data

When you use the Service, you may enter business-related data including customer information, product listings, sales orders, appointments, and financial records. This data belongs to you and is processed solely to provide the Service.

Automatically Collected Information

When you access the Service, we may automatically collect certain information, including your IP address, browser type, operating system, device information, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and send related information (receipts, confirmations)
• Send administrative information (service updates, security alerts, support messages)
• Respond to your inquiries and provide customer support
• Improve and personalize the Service based on your usage patterns
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Send marketing communications (with your consent, which you can opt out of at any time)

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf (payment processing, email delivery, hosting, analytics).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of assets, or acquisition, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), encrypted storage of sensitive data, regular security assessments, and access controls for our employees and contractors. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request transfer of your data to another service.
• Objection: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us at privacy@bizflow.app.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this policy.

9. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.